Alicia Murphy
About Alicia Murphy
Alicia Murphy is a Senior L&D Training Designer at Nationwide Building Society, where she has worked since 2015. She has a background in training design and development, having modernized regulatory training and led the introduction of blended learning solutions within the organization.
Work at Nationwide Building Society
Alicia Murphy has held multiple roles at Nationwide Building Society since 2001. She began her career as a Senior Banking and Savings Consultant, where she worked for eight years until 2009. Following this, she served as a Trainer for one year before transitioning to the role of Lead L&D Training Designer from 2010 to 2015. Currently, she is a Senior L&D Training Designer, a position she has held since 2015. In her current role, she has led significant initiatives, including the introduction of blended learning solutions and the modernization of regulatory training.
Education and Expertise
Alicia Murphy has pursued various educational qualifications to enhance her expertise in training and development. She completed CeMAP 1 & 2 in 2003 and 2004, which focuses on mortgage advice and practice. Additionally, she studied TAP Training Design & Development and TAP Online Facilitation Skills, equipping her with skills in training design and facilitation. These educational experiences contribute to her effectiveness in her current role as a Senior L&D Training Designer.
Achievements in Training Design
Alicia Murphy has made significant contributions to training design at Nationwide Building Society. She led the design and development of the first blended learning solutions, introducing eLearning to the organization and achieving annual savings of approximately £250K. Her efforts in modernizing regulatory training have resulted in quicker trading outcomes and substantial cost savings. Additionally, she was part of a team that reached the finals of the 2018 internal annual awards for their impactful work.
Response to Global Pandemic
In response to the global pandemic, Alicia Murphy demonstrated adaptability by converting over 100 documents into virtual learning formats within a two-week timeframe. This swift action facilitated the continuation of training and development initiatives during a challenging period, showcasing her commitment to effective learning solutions.
Course Development Initiatives
Alicia Murphy developed a one-day Deepening Member Relationship course tailored specifically for Retail Member Representative consultants. This course reflects her focus on enhancing the skills and knowledge of staff to improve member engagement and service delivery.