Amanda Lanyon
About Amanda Lanyon
Amanda Lanyon is a Knowledge Manager at Nationwide Building Society, where she has worked since 2018. She has extensive experience in the Savings and Mortgages sector, managing knowledge resources that support approximately 1000 colleagues.
Work at Nationwide Building Society
Amanda Lanyon has held multiple positions at Nationwide Building Society, starting as a Customer Representative from 2011 to 2013 in Plymouth. She progressed to the role of Personal Banking Manager from 2013 to 2015, also in Plymouth. Following this, she served as Customer Service Manager in Truro from 2015 to 2016. In 2017, she took on the role of Distribution Change Consultant for a period of nine months. Since July 2018, she has been working as a Knowledge Manager in Swindon, focusing on managing knowledge resources within the Savings and Mortgages sector.
Education and Expertise
Amanda Lanyon earned a Bachelor's degree in Film/Cinema/Video Studies from Edge Hill University, where she studied from 2005 to 2008. Her educational background provides a foundation for her analytical skills, which she has applied in her various roles at Nationwide Building Society, particularly in knowledge management.
Background
Amanda Lanyon's career at Nationwide Building Society spans over a decade, with a focus on customer service and knowledge management. Her initial roles involved direct customer interaction, which allowed her to develop a strong understanding of client needs and service delivery. This experience paved the way for her advancement into management and knowledge-focused positions.
Achievements in Knowledge Management
In her current role as Knowledge Manager, Amanda Lanyon manages knowledge resources that impact approximately 1,000 colleagues in the Savings and Mortgages sector. Her involvement in knowledge management since July 2018 has contributed to enhancing the efficiency and effectiveness of information sharing within the organization.