Andrea Leitao E Mathai
About Andrea Leitao E Mathai
Andrea Leitao E Mathai is a Mortgage Administrator at Nationwide Building Society, with over 16 years of experience in Program/Project Management, Team Management, and Customer Service. She has a background in various roles at Accenture and other companies, demonstrating strong analytical skills and proficiency in project management tools.
Work at Nationwide Building Society
Andrea Leitao E Mathai has been employed as a Mortgage Administrator at Nationwide Building Society since 2020. In this role, she is responsible for managing mortgage applications and providing support to customers throughout the mortgage process. Her work involves utilizing internal project management tools to effectively manage resources and demands, ensuring a smooth experience for clients.
Previous Experience at Accenture
Prior to her current position, Andrea worked at Accenture for over eight years in various roles. She served as a Project Manager from 2011 to 2014, where she managed project lifecycles and stakeholder relationships. From 2014 to 2016, she was a Team Lead, overseeing team operations. Earlier, she held the position of PMO Support Analyst from 2016 to 2019, and she began her career at Accenture as a Senior Process Associate from 2006 to 2010.
Experience in Customer Service and Operations
Andrea has extensive experience in customer service and operations, having worked as a Front Office Assistant at Radisson from 2019 to 2020 and as a Customer Service Associate at Firstsource from 2005 to 2006. Additionally, she served as a Team Coach and Subject Matter Expert at Sutherland for one year in 2010-2011, where she contributed to team development and training.
Education and Expertise
Andrea studied at SNDT Women's University, where she earned a Bachelor of Science degree in Food & Nutrition. Her educational background complements her professional experience, particularly in analytical and problem-solving skills. She demonstrates proficiency in various tools, including MS Office Suite, Microsoft Teams, and Google Analytics, which enhance her capabilities in project management and customer service.
Skills and Competencies
Andrea possesses strong analytical and problem-solving skills, along with adaptability and decision-making capabilities. She is detail-oriented and has experience in budget and expense control. Her strong multitasking abilities enable her to manage priorities effectively while working independently. Additionally, she has good verbal and written communication skills, which are essential in her roles.