Andrew Woolford
About Andrew Woolford
Andrew Woolford is a CSI Manager for IT Performance Improvement at Nationwide Building Society, where he has worked since 2015. He has over 15 years of experience in IT service management and holds multiple certifications, including ITIL V3 Expert and PRINCE2 Practitioner.
Current Role at Nationwide Building Society
Andrew Woolford currently serves as the CSI Manager for IT Performance Improvement at Nationwide Building Society. He has held this position since 2015, contributing to the organization for over nine years. In this role, he focuses on enhancing IT performance metrics and implementing continuous service improvement strategies.
Previous Positions at Nationwide Building Society
Andrew Woolford has held multiple roles at Nationwide Building Society since 2001. His career includes positions such as Service Management Support Manager, Senior Manager of the Technology Service Centre, and Senior Consultant for IT Service Delivery Improvement. He also worked as the IT Service Management Transformation Manager and Senior Lead in Group Technology Services, accumulating extensive experience in IT service management.
Education and Certifications
Andrew Woolford holds several professional certifications, including ITIL V3 Expert and ITIL V2 Service Manager with Distinction. He is also a certified PRINCE2 Practitioner, specializing in process improvement and management. His qualifications reflect a strong foundation in IT service management and project management methodologies.
Expertise in IT Service Management
With over 15 years of experience in direct line management, Andrew Woolford has developed expertise in leading cross-functional project teams. He is recognized for his knowledge in ISO-IEC 20000 and COBIT, which are essential frameworks for IT governance and service management. His skills in managing service management metrics contribute to effective performance improvement initiatives.
People Management Skills
Andrew Woolford is known for his effective people management skills. He supports and encourages team members through delegation, coaching, and motivation. His ability to communicate and present effectively at all business levels enhances his leadership capabilities and fosters a collaborative work environment.