Anna Dornakova
About Anna Dornakova
Anna Dornakova is an AML Customer Administrator at Nationwide Building Society, where she has worked since 2021. She holds a Master's degree in International Marketing Management and has extensive experience in management and customer service across various roles.
Work at Nationwide Building Society
Anna Dornakova has been employed at Nationwide Building Society since 2021, serving as an AML Customer Administrator. In this role, she is responsible for managing customer identity verification processes, leveraging her diverse background in management and customer service. Her experience in competitive business environments supports her ability to maintain high quality standards and productivity within service level agreements.
Previous Employment Experience
Prior to her current position, Anna held various roles in the customer service and management sectors. She worked as an Assistant Manager at Signet Jewelers from 2016 to 2018 in Aberdeen, and as a Customer Service Advisor at SYKES GLOBAL SERVICES LIMITED from 2019 to 2020 in Edinburgh. Additionally, she served as a Store Manager at Whittard of Chelsea and held assistant manager positions at Nando's UK and Bella Italia, accumulating extensive experience in customer-facing roles.
Education and Expertise
Anna holds a Bachelor's degree (HONS) in International Tourism Management from Robert Gordon University, which she completed from 2008 to 2010. She furthered her education by obtaining a Master of Science in Marketing from the same institution between 2010 and 2012. This academic background provides her with a strong understanding of market dynamics and customer behavior, enhancing her effectiveness in her current role.
Background in Management and Customer Service
Anna has a diverse background in management and customer service, which has equipped her with the skills necessary to navigate complex customer interactions. Her experience in various managerial roles has contributed to her ability to implement effective strategies for customer engagement and service delivery. This background is particularly beneficial in her current position at Nationwide Building Society, where customer identity verification is critical.