Audrey Mc David
About Audrey Mc David
Audrey Mc David is an experienced banking professional currently serving as the Assistant Branch Manager in London, England, where she has worked since 2008. She has a background in personal banking and has implemented various strategies to enhance customer satisfaction and community engagement.
Work at Nationwide Building Society
Audrey Mc David currently serves as the Assistant Branch Manager at Nationwide Building Society, a position she has held since 2008. In this role, she oversees branch operations and ensures the delivery of quality customer service. Her tenure at the organization spans 16 years, during which she has contributed to various initiatives aimed at improving branch performance and customer engagement.
Previous Roles and Experience
Before her current role, Audrey worked as a Personal Banking Manager from 2006 to 2008, where she focused on enhancing customer relationships and banking services. Prior to that, she served as a Member Representative from 2000 to 2006, gaining valuable experience in customer service and member engagement. Her diverse experience in the banking sector has equipped her with a comprehensive understanding of customer needs and branch operations.
Education and Expertise
Audrey Mc David studied at the University of Greenwich, where she achieved a degree in Marketing. This educational background has provided her with the skills necessary to implement effective marketing strategies within the banking sector, contributing to her success in improving customer satisfaction and branch visibility.
Achievements in Customer Engagement
Audrey has implemented strategies that significantly improved customer satisfaction scores at her branch. She organized community outreach programs that enhanced local engagement and visibility, demonstrating her commitment to fostering strong relationships within the community. Additionally, she played a key role in digital transformation initiatives, which improved the branch's online service offerings.
Leadership and Team Development
In her role as Assistant Branch Manager, Audrey developed a training program for new hires that reduced onboarding time by 30%. She led a team that achieved the highest sales growth in the region for three consecutive years, showcasing her leadership skills and ability to drive team performance.