Waqas Hussain
About Waqas Hussain
Waqas Hussain serves as the Branch Manager at Nationwide Building Society in Brentwood, Essex, where he has worked since 2015. He leads a diverse team and emphasizes training and customer service excellence.
Work at Nationwide Building Society
Waqas Hussain has served as a Branch Manager at Nationwide Building Society since 2003. He has accumulated 21 years of experience in this role, overseeing operations in Brentwood, Essex, United Kingdom since 2015. His responsibilities include managing a diverse team comprising Personal Banking Managers, a Financial Planner, a Mortgage Consultant, and a Customer Service Manager. Hussain emphasizes the importance of delivering high-quality customer service and actively engages in team management.
Team Management and Training
As a Branch Manager, Waqas Hussain is responsible for training team members to ensure they provide top-class service to customers. He focuses on team engagement and motivation, which are critical for maintaining high standards in customer service. His leadership style promotes a collaborative environment where team members can develop their skills and contribute effectively to the branch's success.
Customer Service Excellence
Waqas Hussain prioritizes delivering excellence in customer service at Nationwide Building Society. His approach involves ensuring that all team members are equipped with the necessary skills and knowledge to meet customer needs effectively. By fostering a culture of service excellence, he aims to enhance customer satisfaction and loyalty.
Professional Background
Waqas Hussain has been with Nationwide Building Society for an extended period, bringing significant experience to his role as Branch Manager. His tenure since 2003 reflects a deep understanding of the banking sector and the specific needs of customers in the Brentwood area. His long-standing commitment to the organization underscores his dedication to the financial services industry.