Zoazy Augustus
About Zoazy Augustus
Zoazy Augustus is a Content Editor at Nationwide Building Society, where he has worked since 2018. He specializes in customer journey mapping and has contributed to the development of the Haynes knowledge portal, enhancing the support provided to front line staff.
Work at Nationwide Building Society
Zoazy Augustus has held multiple roles at Nationwide Building Society, starting as a Senior Consultant in 2016 for seven months. Following this position, she transitioned to a Training Consultant role from 2016 to 2017, where she worked for one year in Swindon, United Kingdom. Since 2018, she has been serving as a Content Editor, contributing to the development of guided helps and articles aimed at assisting front-line staff in addressing member queries. Her work focuses on enhancing the functionality of the Haynes knowledge portal.
Education and Expertise
Zoazy Augustus studied at Dorcan Technology College from 2003 to 2008, where she achieved multiple GCSE qualifications over five years. In 2017, she furthered her education by obtaining a qualification in training and design from Tap, completing the program in 11 months. Her educational background supports her expertise in content creation, project management, and customer journey mapping.
Background
Zoazy Augustus has a background in training and content development within the financial services sector. Her career at Nationwide Building Society has been marked by her involvement in various roles that emphasize training, consultancy, and content editing. She has developed skills in project and stakeholder management, which are essential for her current role as a Content Editor.
Achievements
In her role at Nationwide Building Society, Zoazy Augustus played a key role in the creation of the Haynes knowledge portal, the first of its kind within the organization. This portal is built on the eGain platform and serves as a vital resource for front-line staff. Her contributions to the development of guided helps and articles have significantly improved the ability of staff to respond to member queries effectively.