Yan Wu
About Yan Wu
Yan Wu is an End User Support Specialist Lead with extensive experience in IT support and customer relationship management. He has held various roles in companies such as IBM, Navistar Inc, and WP Inspection, focusing on system performance, personnel development, and project management.
Work at Navistar
Currently, Yan Wu serves as the End User Support Specialist Lead at Navistar Inc, a position held since 2021 in San Antonio, Texas. In this role, Wu manages customer relationships and acts as a liaison between customers and IT support groups to implement IT projects and resolve issues. Previously, Wu worked as an End User Support Specialist Sr at Navistar from 2014 to 2021, where responsibilities included facility-specific IT project planning and management reporting functions.
Previous Experience at IBM
Yan Wu worked as a Desktop Technician at IBM from 2013 to 2014 in Springfield, Ohio. In this role, Wu was responsible for providing technical support and troubleshooting for desktop systems, ensuring that user needs were met effectively. This position followed a brief tenure as a Quality Inspector at WP INSPECTION, INC in 2013.
Background in IT Support
With a strong background in IT support, Yan Wu has developed expertise in monitoring system performance in relation to customer expectations as defined in Service Level Agreements (SLAs). Wu has experience in managing remote site personnel development, focusing on skills, education, and experience necessary for effective IT service delivery.
Experience in Quality Inspection
Before entering the IT field, Yan Wu worked as a Quality Inspector at WP INSPECTION, INC for six months in 2013. This role involved ensuring that products met specific quality standards and compliance requirements, contributing to the overall operational efficiency of the organization.
Role at Pomeroy
Yan Wu was employed at Pomeroy as a Lead Tape Operator from 2011 to 2013 in Springfield, Ohio. In this position, Wu was responsible for managing tape operations, maintaining inventory, and ensuring accurate configuration documentation as requested by other groups.