Matt Chernicky
About Matt Chernicky
Matt Chernicky serves as a Customer Support Manager at NCSOFT, where he has worked since 2011, holding various positions including Technical Support Lead and Senior Customer Support. He studied Business Management at Angelo State from 1999 to 2003.
Work at NCSOFT
Matt Chernicky has been employed at NCSOFT since 2006, holding various positions over the years. He started as a Billing 2 Agent and worked in that role for one year. He then advanced to Senior Customer Support, where he worked for four years from 2007 to 2011. After a brief period, he returned to NCSOFT in 2011 as a Technical Support Lead, a position he has held for 13 years. In 2019, he transitioned to the role of Customer Support Manager, where he continues to contribute to the company's operations in the Austin, Texas area.
Education and Expertise
Matt Chernicky studied at Angelo State University, where he earned a degree in Business Management. His studies spanned from 1999 to 2003, providing him with a solid foundation in business principles. This educational background supports his extensive experience in customer support and technical roles within the gaming industry.
Background
Matt Chernicky has a long-standing career in customer support, particularly within the gaming sector. His journey at NCSOFT began in 2006, and he has consistently progressed through various roles, gaining significant experience in technical support and customer service management. His work has primarily been based in the Austin, Texas area, where he has developed a comprehensive understanding of customer needs and support operations.
Professional Experience
Before his current roles, Matt Chernicky worked at NCSOFT in several capacities. He served as a Billing 2 Agent for one year, followed by four years as a Senior Customer Support representative. His experience in these positions laid the groundwork for his later roles, including his current positions as Technical Support Lead and Customer Support Manager, where he applies his knowledge to enhance customer satisfaction.