Richard Silva
About Richard Silva
Richard Silva serves as the Director of Customer Service at NCSOFT, where he has worked since 2011. He has a background in customer service analysis and interdepartmental collaboration, with previous roles at Electronic Arts and Cryptic Studios.
Work at NCSOFT
Richard Silva has served as the Director of Customer Service at NCSOFT since 2011. In this role, he focuses on analyzing customer service data to enhance productivity and profitability. Silva is responsible for implementing customer service policies and procedures that align with the company's objectives. He also acts as a senior-level escalation point for resolving complex customer issues, ensuring that customer concerns are addressed effectively.
Previous Experience at Electronic Arts
Before joining NCSOFT, Richard Silva worked at Electronic Arts in various capacities. He served as a GamePlay Supervisor from 2008 to 2009, where he contributed to gameplay quality and user experience. Additionally, he held the position of Project Manager for EA Games Titles for six months in 2009, overseeing project timelines and deliverables.
Experience at Cryptic Studios
Richard Silva worked at Cryptic Studios as a Platform Producer from 2010 to 2011. In this role, he was responsible for financial oversight, including service budget forecasting and the management of both internal and external operating budgets. His experience in budget management contributed to the operational efficiency of the studio.
Education and Expertise
Richard Silva's expertise lies in customer service management and operational efficiency. He has developed interdepartmental relationships to enhance customer service operations, demonstrating his ability to collaborate across teams. His analytical skills in customer service data have been instrumental in driving improvements within the organizations he has worked for.