Aldo Rueda
About Aldo Rueda
Aldo Rueda is a trilingual help desk professional with a background in customer service and aeronautical engineering. He has worked at Teleperformance and currently serves at NEORIS, leveraging his skills in IT support and multilingual communication.
Work at NEORIS
Aldo Rueda has been employed at NEORIS as a Trilingual Help Desk since 2020. His role involves providing technical support and customer service in three languages: Spanish, French, and English. He works in San Pedro Garza García, Nuevo León, Mexico, where he applies his skills to assist clients with various technical issues. His position at NEORIS reflects his ability to adapt and thrive in a multilingual and technical environment.
Previous Experience at Teleperformance
Before joining NEORIS, Aldo Rueda worked at Teleperformance México as a Bilingual Agent for Kohl's Customer Service from 2019 to 2020. He also served as a Bilingual Agent for Xfinity Prepaid Customer Service in 2020. Both positions were located in the Monterrey Area, Mexico, and lasted for three months each. These roles contributed to his customer service expertise and prepared him for his current technical support position.
Education and Expertise
Aldo Rueda holds a Master's degree in Aeronautical Maintenance from Université de Bordeaux, which he completed in 2019 over 11 months. He also earned a Bachelor's degree in Aeronautical Engineering from Universidad Autónoma de Nuevo León, studying from 2014 to 2019. His educational background equips him with a strong foundation in engineering principles, which he integrates into his customer service and IT support roles.
Multilingual Proficiency
Aldo Rueda possesses proficiency in three languages: Spanish, French, and English. This trilingual ability enhances his communication skills, allowing him to effectively engage with a diverse range of clients and colleagues. His language skills are particularly valuable in customer service and technical support settings, where clear communication is essential.
Background in Customer Service and IT Support
Aldo Rueda has a unique combination of skills in customer service, IT support, and aeronautical engineering. His background allows him to approach problem-solving from a multidisciplinary perspective. He demonstrates a strong ability to self-learn and adapt, transitioning from customer service roles to a technical engineering field, which showcases his versatility in various professional environments.