Apostolia Briani
About Apostolia Briani
Apostolia Briani is a Service Desk Operator currently employed at Netcompany-Intrasoft since 2022, with a diverse background in customer service and technical support roles across various companies in Greece. She holds multiple degrees, including an MSc in Computer and Telecommunication Systems Security and an MSc in Oil and Gas Process Systems Engineering.
Work at Netcompany-Intrasoft
Apostolia Briani has been employed at Netcompany-Intrasoft as a Service Desk Operator since 2022. In this role, she is responsible for providing technical support and assistance to clients, ensuring efficient resolution of issues. Her experience in customer service and technical support contributes to her effectiveness in this position.
Previous Employment History
Prior to her current role, Apostolia Briani held various positions in customer service and technical support. She worked at Vodafone as a Customer Service Representative for two months in 2020. From 2020 to 2022, she served as a Data Entry Agent at efood. Additionally, she was a Customer Support Representative at Piraeus Direct Solutions from 2017 to 2019 and a Technical Support Representative at MEDIATEL SA for one month in 2020. Her experience also includes a role as a Customer Service Support Specialist at WebHotelier from 2019 to 2020 and as a Sales Representative at Germanos in 2016.
Education and Expertise
Apostolia Briani has an extensive educational background. She studied at the University of Thessaly, earning an MSc in Computer and Telecommunication Systems Security, Big Data Management, and Simulation from 2016 to 2023. She is currently pursuing another MSc in Oil and Gas Process Systems Engineering at the University of West Attica, expected to complete in 2025. Additionally, she holds a BSc in Geology and Geosciences from Ethnikon kai Kapodistriakon Panepistimion Athinon, which she completed from 2004 to 2015.
Skills and Competencies
Apostolia Briani possesses strong skills in adapting to new environments and learning processes quickly. She has demonstrated the ability to multi-task and prioritize effectively in operational departments. Her experience includes organizing, training, and monitoring teams, which enhances team performance and efficiency. These competencies are essential in her roles within customer service and technical support.
Professional Development
Throughout her career, Apostolia Briani has focused on professional development in customer service and technical support. Her roles have provided her with a diverse skill set, including problem-solving and team management. She has consistently sought to improve her knowledge and capabilities in her field, contributing to her successful career trajectory.