Lucy Jones
About Lucy Jones
Experienced executive with expertise in leading global teams through successful data-driven business transformation delivering quantifiable improvements and high impact change. I am a dynamic, results-oriented global leader and passionate customer advocate with an extensive record of sustained success in delivering customer, employee and shareholder value by defining and executing customer-focused strategies. Certified change leader consistently sought out by executive management to solve complex corporate challenges and drive customer success. Experienced leader across multiple business transformations driving profitable growth and scale, managing risk and driving high impact changes through to stabilization. A passionate coach and mentor with proven experience building highly engaged teams. Core Competencies: Global Operations Leadership Customer Success Strategic Planning Business Transformation Process Optimization Continuous Improvement Budgeting & Forecasting Business Intelligence & Data Analysis Program Management Accomplishments: * Divested 50% of $5B business within an aggressive 9-month timeframe in key business operations lead role * Achieved 100% corporate compliance targets weekly by implementing quality management framework * Increased >90% renewal match rates working with global channel partners on an advocacy program * Decreased >70% quarterly backlog through effective resource strategy and prioritization * Increased >30% process automation by data analysis and process standardization * Decreased >30% credit to invoice value by leading a cross-functional data driven program to root cause and address credit drivers * Increased >$5M SaaS business revenue in 3 months via direct customer engagement and revenue recovery program * Received commendations and awards for outstanding performance as top achiever from corporate executives