Rheal Paquette
About Rheal Paquette
Rheal Paquette is a Product Support Engineer III at Nevro, where he has worked since 2021. With over 25 years of experience in technical engineering and training, he possesses a strong background in customer support, network services, and various operating systems.
Work at Nevro
Rheal Paquette has been employed at Nevro as a Product Support Engineer III since 2021. In this role, he is based in Redwood City, California, and has accumulated three years of experience in providing technical support. His responsibilities include collaborating with engineering teams to ensure product quality and addressing customer inquiries effectively.
Previous Employment History
Prior to joining Nevro, Rheal Paquette worked at OpenText as a Service Support Engineer II from 2017 to 2020. He also held positions at Dell EMC, where he served as a Support Engineer from 2008 to 2016 and as a Technical Support Engineer II for four months in 2016. Additionally, he worked as an IT Instructor at Heald College from 2001 to 2008 and briefly at Cisco as a Web Business Program Manager/Instructor in 2000.
Education and Expertise
Rheal Paquette studied at Cambrian College, where he earned an Associate's Degree in Business Systems Administration from 1982 to 1987. He also completed a program in Computer Technology/Computer Systems Technology from 1978 to 1982. His educational background supports his extensive experience as a technical engineer and trainer, which spans over 25 years.
Technical Skills and Certifications
Rheal Paquette possesses a wide range of technical skills, including proficiency in operating systems such as Windows 10 and server platforms like Apache and Microsoft IIS. He is knowledgeable in network services, user and host security concepts, and has expertise in various programming languages, including .Net, VB, and C#. He holds certifications such as A+, Network Plus, and Microsoft Office Certified.
Customer Support and Problem-Solving Abilities
Rheal Paquette demonstrates a strong focus on customer satisfaction, effectively managing multiple requests while providing remote support via platforms like WebEx and Zoom. He has experience in documenting solutions in knowledge bases and implementing knowledge base articles, showcasing his analytical and problem-solving skills in technical support environments.