Sarah Fennell
About Sarah Fennell
Sarah Fennell is the Senior Supervisor of Patient Success at Nevro, where she leads a team of HFX Coaches and focuses on performance evaluation. She has extensive experience in the medical device industry and holds a Bachelor of Science in Business Administration from the University of Dayton.
Work at Nevro
Sarah Fennell currently serves as the Senior Supervisor of Patient Success at Nevro, a role she has held since 2024. In this position, she leads a team of HFX Coaches, focusing on performance evaluation through monthly metrics and one-on-one reviews. Fennell collaborates with various internal departments to ensure that clinical outcomes and compliance are maintained. Her previous roles at Nevro include Supervisor of Patient Success and Supervisor of Therapy Support, where she contributed to patient support and device troubleshooting.
Education and Expertise
Sarah Fennell earned a Bachelor of Science in Business Administration with a focus on Marketing and Management from the University of Dayton, where she studied from 1998 to 2003. She also completed her secondary education at Mount Notre Dame High School in Cincinnati, OH, from 1994 to 1998. Her educational background equips her with the skills necessary for her roles in patient success and team management.
Background
Fennell has a diverse professional background with experience in various roles within the healthcare and medical device industries. Prior to her current position at Nevro, she worked as a Territory Manager at OmniGuide Surgical and held several roles at RF Surgical Systems Inc, including Northwest Area Manager. Her experience also includes positions at Teva Pharmaceuticals and Johnson & Johnson, Ethicon, where she developed her expertise in sales and clinical support.
Achievements
In her current role, Sarah Fennell plays a key role in training and developing HFX Coaches, identifying growth opportunities, and supporting career development goals. She manages administrative tasks for her team, such as approving PTO, expenses, and overtime. Her contributions to patient support and team performance evaluation are integral to the success of the Patient Success department at Nevro.