Sharon Gilmour
About Sharon Gilmour
Sharon Gilmour is a Senior Business Systems Analyst at Newfold Digital, with extensive experience in technical writing and business analysis across various companies. She holds a Master's degree in Counseling from Northeastern University and a Bachelor's degree in French from The University of Edinburgh.
Work at Newfold Digital
Sharon Gilmour has been employed at Newfold Digital, previously known as Endurance International Group, since 2020. In her role as Senior Business Systems Analyst, she focuses on creating functional and technical recommendations for test scenarios. Her work involves collaborating with technical teams to ensure project accuracy and developing clear, user-friendly documentation.
Previous Experience in Business Analysis
Prior to her current position, Sharon Gilmour held several roles in business analysis. She worked as a Principal Business Analyst at SquareTrade from 2018 to 2020 and at PlumChoice from 2010 to 2018. In these positions, she built strong client relationships and contributed to project success through her analytical skills.
Technical Writing Background
Sharon Gilmour has extensive experience in technical writing. She served as a Principal Technical Writer at eCopy Inc. from 2005 to 2009 and as a Senior Technical Writer at Nuance Communications Inc. for a brief period in 2010. Her expertise includes developing functional specifications and user-friendly documents, as well as localizing documents and software products for international markets.
Educational Qualifications
Sharon Gilmour holds a Master of Education (MEd) in Counseling from Northeastern University, where she studied from 1985 to 1989. She also earned a Master of Arts (Hons) in French from The University of Edinburgh, completing her studies there from 1979 to 1983. Her educational background supports her skills in communication and analysis.
Project Management Expertise
Sharon Gilmour has expertise in both Agile and waterfall project management methodologies. This knowledge enhances her ability to manage projects effectively and adapt to different project requirements, ensuring successful outcomes in her roles across various organizations.