Soumya Jaiswal
About Soumya Jaiswal
Soumya Jaiswal is an Information Technology Support Specialist with extensive experience in Microsoft technologies. Currently employed at Newfold Digital since 2021, she has previously worked at BT Global Business Services, John Keells BPO Solutions, and Cognizant.
Work at Newfold Digital
Soumya Jaiswal currently holds the position of Information Technology Support Specialist at Newfold Digital, a role she has occupied since 2021. In this capacity, she is part of the Intune Migration and Jamf Migration team. Her responsibilities include providing L2 support for user administration, provisioning accounts, and managing access on platforms such as Active Directory, Azure, Exchange, and Microsoft Admin. She has contributed to the organization by creating and publishing knowledge articles as part of the new hire orientation process. Her work has been recognized by senior management for her expertise in investigating bug fixes on production systems and providing effective resolutions.
Previous Employment History
Before joining Newfold Digital, Soumya Jaiswal gained valuable experience in various roles. She worked at Cognizant as a Process Associate from 2018 to 2021 in Kolkata, West Bengal, India. Prior to that, she served as a Technical Support Representative at John Keells BPO Solutions from 2014 to 2015 in Gurugram, Haryana, India. Her career began at BT Global Business Services Private Limited, where she worked as an Associate from 2016 to 2017, also in Gurugram. This diverse background has equipped her with a solid foundation in technical support and IT services.
Education and Expertise
Soumya Jaiswal earned her Bachelor's degree in Accounting from the University of Calcutta, where she studied from 2007 to 2010. Her educational background has provided her with a strong analytical foundation, which complements her extensive technical skills. She possesses significant expertise in various Microsoft technologies, including Microsoft Azure, Microsoft Intune, Microsoft Exchange, Microsoft Endpoint Configuration Manager, Windows, and Active Directory. This knowledge base supports her role in providing IT support and managing user accounts effectively.
Technical Skills and Responsibilities
In her current role as Information Technology Support Specialist, Soumya Jaiswal demonstrates extensive technical skills. She provides L2 support for user administration, which includes provisioning accounts and managing access on platforms such as Active Directory, Azure, and Exchange. Her involvement in the Intune Migration and Jamf Migration projects highlights her capability in managing complex IT environments. Additionally, her experience in creating knowledge articles aids in streamlining the onboarding process for new hires, ensuring they have the necessary resources to succeed.