Sally Shepley
About Sally Shepley
Sally Shepley is a Senior Account Manager at Newfront Insurance, where she has worked since 2017, managing a portfolio of over 350 insurance policies valued at $1.5 million. She specializes in resolving complex service issues and collaborates with engineers to improve insurance processes through automation.
Work at Newfront Insurance
Sally Shepley has served as a Senior Account Manager at Newfront Insurance since 2017. In this role, she acts as a liaison to resolve complex service issues between clients and insurance carriers. She utilizes her expertise in policy interpretation and experience-based judgment to effectively address client needs. Sally manages a portfolio of over 350 insurance policies, which contributes to a book of business valued at $1.5 million. Her responsibilities include collaborating with engineers to enhance service offerings through the automation of various insurance processes, such as applications, renewals, and claims.
Previous Experience in Insurance
Before joining Newfront Insurance, Sally Shepley worked at Zenefits as a Broker in Property & Casualty from 2014 to 2017. In this position, she gained valuable experience in the insurance sector while working in the San Francisco Bay Area. Prior to Zenefits, she served as an Account Manager at Maury Donnelly & Parr Inc from 2011 to 2014 in the Baltimore, Maryland area. Sally also held the position of Account Executive at iCore Networks from 2010 to 2012, further building her expertise in account management and client relations.
Education and Expertise
Sally Shepley studied at Stevenson University, where she earned a degree in Business Administration from 2006 to 2009. This educational background provided her with foundational knowledge and skills applicable to her career in account management and insurance. Her expertise includes policy interpretation, client relations, and the automation of insurance processes, which she has developed through her various roles in the industry.
Professional Skills and Responsibilities
In her role as a Senior Account Manager, Sally Shepley is responsible for managing a significant portfolio of insurance policies. Her skill set includes resolving complex service issues and collaborating with engineers to improve service offerings. She applies her judgment and experience to ensure client satisfaction and effective communication between clients and insurance carriers. Sally's focus on automation in insurance processes reflects her commitment to enhancing operational efficiency.