Hendrik Hoppe
About Hendrik Hoppe
Hendrik Hoppe serves as the Executive Vice President of Customer Experience at NewStore, Inc., bringing over 20 years of experience in customer success and support. His career includes significant roles at Intershop Communications, Demandware, and T-Systems Multimedia Solutions GmbH, where he developed expertise in building partner ecosystems and leading global services teams.
Current Role at NewStore
Hendrik Hoppe serves as the Executive Vice President of Customer Experience at NewStore, Inc., a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and engagement through innovative strategies and solutions. His extensive background in customer success positions him to effectively lead initiatives that improve the overall customer journey.
Previous Experience at NewStore
Before his current role, Hendrik Hoppe worked at NewStore, Inc. as Vice President of Services from 2016 to 2023. During this time, he contributed to the development and implementation of service strategies that supported the company's growth in the Greater Boston Area. His leadership in this position helped establish strong relationships with clients and partners.
Career Background in eCommerce
Hendrik Hoppe has a diverse career in the eCommerce sector, having held various roles across multiple organizations. He worked at Demandware as Vice President of Worldwide Client Services from 2008 to 2016, where he led a global services team. His experience also includes positions at T-Systems Multimedia Solutions GmbH and Intershop Communications, where he advanced from Support Engineer to Director of Technical Consulting.
Expertise in Customer Success
With over 20 years of experience in customer success and support, Hendrik Hoppe has developed a strong expertise in building and nurturing partner ecosystems. He has a proven track record of leading teams and initiatives that enhance customer relationships and drive satisfaction. His strategic approach to customer experience has been a significant factor in his career achievements.
Leadership in Global Services
Hendrik Hoppe previously led a global services team at Demandware, now known as Salesforce Commerce Cloud. His leadership in this role involved overseeing client services on a worldwide scale, ensuring that customers received high-quality support and solutions. This experience has contributed to his comprehensive understanding of the eCommerce landscape and customer needs.