Carlos Sánchez
About Carlos Sánchez
Carlos Sánchez serves as the Director of Technical Support at Nexthink, a position he has held since 2018. He has a background in product support engineering and training, having worked at Nexthink in various roles since 2012.
Work at Nexthink
Carlos Sánchez has held multiple roles at Nexthink since 2012. He began as a Product Support Engineer and Trainer, where he contributed for two years until 2014. Following this, he served as Global Support Manager from 2014 to 2018, overseeing support operations. In 2018, he advanced to the position of Director of Technical Support, a role he has maintained for six years, focusing on enhancing customer support and technical service delivery.
Education and Expertise
Carlos Sánchez pursued his education at the School of Professional Studies CICE from 2004 to 2005, completing a one-year program. He furthered his studies at the School of Professional Studies Cepal from 2007 to 2010, where he dedicated three years to his education. His academic background supports his expertise in technical support and customer service management.
Background
Carlos Sánchez has a professional background that spans over a decade in technical support and customer service roles. His career at Nexthink has provided him with extensive experience in managing support teams and improving service processes. His work history reflects a consistent focus on enhancing customer experiences through effective technical support.
Achievements
During his tenure at Nexthink, Carlos Sánchez has played a significant role in the development of support strategies and training programs. His leadership as Director of Technical Support has contributed to the overall efficiency and effectiveness of the support team, although specific achievements are not detailed in the provided information.