Carlos Sánchez
About Carlos Sánchez
Carlos Sánchez serves as the Senior Director of Global Service Delivery at Nexthink, a position he has held since 2022 in Lausanne, Switzerland. He has extensive experience in technical support and customer service roles, having worked at Nexthink in various capacities since 2014.
Work at Nexthink
Carlos Sánchez has been serving as the Senior Director of Global Service Delivery at Nexthink since 2022, based in Lausanne, Vaud, Switzerland. In this role, he is responsible for executing strategies and tactics that enhance customer experience and foster emotional loyalty, which contributes to increased sales and revenue. Prior to his current position, he held several roles at Nexthink, including Director of Technical Support from 2018 to 2022 and Global Support Manager from 2014 to 2018. He also worked as a Product Support Engineer & Trainer from 2012 to 2014, showcasing his extensive experience within the company.
Previous Experience
Before joining Nexthink, Carlos Sánchez worked at A&O systems+services as an IT Systems Technician for nine months in Madrid, Spain, from 2009 to 2010. He also served as an IT Consultant at ELCA infomatique SA from 2011 to 2012 in the Lausanne Area, Switzerland. His early career included a role as a Product Support Engineer & Trainer at Nexthink, where he contributed to the company's support initiatives. This diverse background in IT roles has equipped him with a solid foundation in technical support and customer service.
Education and Expertise
Carlos Sánchez studied Web Design at the School of Professional Studies CICE, where he achieved the Macromedia Web Designer certification from 2004 to 2005. He furthered his education at the School of Professional Studies CEPAL, studying Computer Science with a focus on Computer Systems and Networking from 2007 to 2010. His educational background complements his extensive experience in IT and service delivery, providing him with the necessary skills to excel in his current role.
Language Proficiency
Carlos Sánchez is fluent in three languages: English, French, and Spanish. This multilingual ability enhances his effectiveness in global service delivery and customer support, allowing him to communicate effectively with a diverse range of clients and colleagues across different regions.
Achievements at Nexthink
During his tenure at Nexthink, Carlos Sánchez opened the first non-Sales office in Europe, which centralized activities and enabled organizational scale-up across multiple departments. This initiative reflects his strategic approach to enhancing operational efficiency and fostering collaboration within the company.