Daniel Guerriero
About Daniel Guerriero
Daniel Guerriero is an L3 Product Support Engineer with over 15 years of technical experience, currently working at Nexthink in the Greater Boston Area. He has a diverse background in technical support and engineering roles, including positions at VidScale, SeaChange International, and the US Air Force.
Work at Nexthink
Daniel Guerriero has been employed at Nexthink as an L3 Product Support Engineer since 2019. In this role, he focuses on enhancing technical operations and providing support for product-related issues. His responsibilities include troubleshooting complex technical problems and ensuring customer satisfaction through effective resolution strategies. Guerriero's experience in this position contributes to the overall efficiency of the support team and the satisfaction of Nexthink's clientele.
Previous Employment History
Before joining Nexthink, Guerriero held various technical support roles across multiple organizations. He worked at VidScale as a Customer Success/Senior Escalation Engineer from 2016 to 2018. Prior to that, he spent 14 years at SeaChange International, where he progressed through several positions, including Level 1 Technical Support Engineer, Level 2 Technical Support Engineer, Second Shift Team Lead/Level 3 Engineer, and Technical Account Manager. Guerriero also served in the US Air Force as a Crew Chief for the KC-10 Extender from 1997 to 2001 and later as an Operations Maintenance Specialist in the US Air Force Reserve from 2001 to 2009.
Education and Expertise
Daniel Guerriero studied Computer Information Systems at Mount Wachusett Community College, where he earned an Associate's degree from 2015 to 2019. He also attended the Computer Learning Center in 2000 for 11 months, further enhancing his technical skills. Guerriero possesses expertise in both Windows and Linux operating systems and has over 15 years of technical experience, focusing on team management and process optimization.
Technical Skills and Competencies
Guerriero is recognized for his strong analytical thinking skills and active listening abilities, which he applies to resolve customer issues effectively. His core competencies include team leadership, customer focus, and cross-functional team collaboration. He is known for providing exceptional customer service, ensuring that all customer concerns are addressed promptly and thoroughly. His efficiency-driven approach and attention to detail contribute to his success in technical operations.
Military Background
Daniel Guerriero served in the US Air Force from 1997 to 2001 as a Crew Chief for the KC-10 Extender. Following his active duty, he continued his service in the US Air Force Reserve as an Operations Maintenance Specialist from 2001 to 2009. His military experience has contributed to his technical skills and leadership capabilities, providing him with a strong foundation in operations and maintenance.