Dina Elkholy
About Dina Elkholy
Dina Elkholy is a Senior Service Delivery Manager at Nexthink, where she has worked since 2021. She has a background in electronics and communications engineering and has held various roles in IT support and service delivery across multiple companies in the Middle East.
Work at Nexthink
Dina Elkholy has been serving as a Senior Service Delivery Manager at Nexthink since 2021. In this role, she focuses on integrating Nexthink with existing solutions and internal processes, providing valuable insights to enhance service delivery. She previously held the position of Service Delivery Manager at Nexthink from 2020 to 2021 and worked as a Professional Services Consultant from 2017 to 2020. In her current position, she also coaches new Service Delivery Managers on best practices and use cases, contributing to the development of the team and the overall effectiveness of service delivery operations.
Education and Expertise
Dina Elkholy studied at the Alexandria Higher Institute of Engineering & Technology (AIET) in Egypt, where she earned a Bachelor of Science in Electronics and Communications from 2004 to 2009. Her educational background provides a strong foundation for her career in IT and service delivery management. This expertise is reflected in her ability to coordinate Managed Services activities and integrate technical solutions effectively.
Background in IT Support and Management
Dina Elkholy has a diverse background in IT support and management, having worked in various roles across different companies. She began her career as a Technical Support back office representative at LINKdotNET from 2010 to 2013. She then transitioned to Diyar United Company as an IT Helpdesk from 2014 to 2015. Following this, she worked at SSH Design in multiple capacities, including Senior IT Specialist and IT Specialist, from 2015 to 2017. These experiences have equipped her with a comprehensive understanding of IT service delivery and support.
Professional Development and Coaching
In her current role at Nexthink, Dina Elkholy actively engages in coaching new Service Delivery Managers. She shares best practices and use cases, fostering a culture of continuous improvement within the team. This commitment to professional development not only enhances the skills of her colleagues but also contributes to the overall success of service delivery initiatives at Nexthink.