Eduardo Magalhães
About Eduardo Magalhães
Eduardo Magalhães is a professional in customer success at Meta, currently based in Dubai. He has a diverse background in technology and project management, with experience in various roles across multiple companies, including tray.io, AppDynamics, and Fujitsu Technology Solutions.
Current Role at Nexthink
Eduardo Magalhães currently serves as the META Customer Success at Nexthink, a position he has held since 2022 in Dubai, United Arab Emirates. In this role, he focuses on enhancing customer satisfaction and success through effective management of customer relationships and service delivery.
Previous Experience at tray.io
Prior to his current role, Eduardo worked at tray.io as the Head of Professional Services and Customer Success from 2021 to 2022 in London, England. He also served as the Implementation Engineering Manager at the same company from 2020 to 2021, where he contributed to the implementation of customer solutions.
Educational Background
Eduardo Magalhães holds a Bachelor of Science in Computer Science from Universidade do Porto, which he completed from 2006 to 2010. He further pursued his education at the University of Greenwich, earning a Master of Science in Management of Business Information Technology from 2016 to 2018. Additionally, he obtained a Master of Science in Network Engineering and Information Systems from Universidade do Porto, completing this program in 2012.
Technical Skills and Certifications
Eduardo possesses a diverse programming skill set, including languages such as Haskell and TeX. He is certified in multiple project management methodologies, including AgilePM and Prince2, which supports his structured approach to project management. His expertise also extends to virtualization technologies like Xen, KVM, and VMware, as well as cloud models such as SaaS, PaaS, and AaaS.
Career Timeline and Roles
Eduardo has held various roles throughout his career, including positions at IPsoft, Fujitsu Technology Solutions, AppDynamics, Dell, and HP Autonomy. His experience spans customer success, project management, IT consulting, and technical engineering, with significant time spent in London, England, and Lodz, Poland.