Sacha Louboff
About Sacha Louboff
Sacha Louboff is a Customer Success Manager for Strategic Accounts at Nexthink, where he has worked since 2018. He has extensive experience in customer engagement and solution adoption, having previously held various roles at IBM, ServiceNow, and Mercury Interactive.
Work at Nexthink
Sacha Louboff has been serving as the Customer Success Manager for Strategic Accounts at Nexthink since 2018. In this role, he focuses on operationalizing Nexthink solutions to enhance operational efficiencies for strategic accounts. His responsibilities include driving customer engagement and ensuring successful solution adoption. Louboff's tenure at Nexthink spans six years, during which he has developed a deep understanding of customer needs and how to align Nexthink's offerings with those requirements.
Previous Experience at IBM
Before joining Nexthink, Sacha Louboff worked at IBM for a total of 12 years. He held the position of Service Management Solution Architect from 2006 to 2018, where he contributed to various service management initiatives. Additionally, he served as a Pre-Sales Team Leader from 2013 to 2018, focusing on enhancing customer engagement and promoting IBM's solutions. His extensive experience at IBM provided him with a solid foundation in enterprise software and customer success strategies.
Career Background
Sacha Louboff's career began at Sopra Group as a Research and Development Software Engineer in 1998, where he worked for seven months. He then transitioned to Mercury Interactive, serving as a Senior Pre-Sales Consultant from 1999 to 2006. Following this, he joined ServiceNow as a Senior Solution Consultant for eight months in 2018. Louboff's diverse experiences across various roles and companies have equipped him with a comprehensive skill set in customer success and solution implementation.
Education and Expertise
Sacha Louboff holds a Diplôme Universitaire de Technologie in Computer Science from Université de Limoges, which he completed between 1993 and 1995. He furthered his education at École Supérieure de Commerce Et de Management (ESCEM), where he studied Business/Commerce and obtained a post-graduate degree in Organization and Information Systems Management. His educational background complements his expertise in engaging with C-level executives and operationalizing software solutions.
Leadership and Engagement Skills
Sacha Louboff possesses a proven track record in leadership roles, particularly within presales activities. His experience includes enhancing customer engagement and promoting solution adoption across various organizations. Louboff's ability to engage with C-level executives has been instrumental in driving the success of enterprise software solutions, making him a valuable asset in customer success management.