Alastair Mc Neill
About Alastair Mc Neill
Alastair McNeill is the Technical Support Engineer Group Manager at NI in Newbury, with a background in Mechanical Engineering and extensive experience in technical support and sales development.
Professional Background of Alastair McNeill
Alastair McNeill currently serves as the Technical Support Engineer Group Manager at NI (National Instruments) in Newbury. He has a strong tenure with NI, starting as a Technical Support Engineer from 2016 to 2017, then progressing to Sales Development Engineer in 2017 for a brief period of four months. His extensive experience within the company has prepared him to manage and lead support teams effectively.
Alastair McNeill’s Role at NI
In his role as Technical Support Engineer Group Manager, Alastair McNeill leads a 30-member support organization across three countries. He focuses on maintaining high-quality support for NI's customers. His leadership is defined by his ability to deliver a comprehensive onboarding training and coaching program to a team of approximately 10 engineers, promoting both professional and personal development. He has been instrumental in transforming the technical support engineering department to align more closely with business objectives, providing value to both external and internal customers.
Education and Academic Background
Alastair McNeill holds a Master of Engineering (MEng) in Mechanical Engineering with Aeronautics from the University of Strathclyde, a program he completed between 2011 and 2016. Additionally, he studied Mechanical Engineering at Luleå University of Technology through the ERASMUS Exchange program during the 2013-2014 academic year. His foundational education includes a High School Diploma from Concord Carlisle High School (2010-2011) and SQA Highers from Fortrose Academy (2005-2010).
Educational Institutions Attended by Alastair McNeill
Alastair McNeill completed his primary and secondary education at Fortrose Academy, where he earned SQA Highers from 2005 to 2010. He then spent a year at Concord Carlisle High School, obtaining his High School Diploma. For his higher education, Alastair pursued Mechanical Engineering with Aeronautics at the University of Strathclyde, achieving a Master of Engineering (MEng) degree over five years. He also participated in an ERASMUS Exchange program at Luleå University of Technology, studying Mechanical Engineering for the 2013-2014 academic year.
Leadership and Team Development
Alastair McNeill has established a high-performance culture within the technical support team at NI. His leadership approach includes providing a big-picture vision, offering high-impact opportunities, and giving actionable feedback. He ensures a positive working environment that fosters continuous improvement and collaboration. By focusing on both professional and personal development through structured onboarding and coaching programs, Alastair has laid the groundwork for sustained team success and customer satisfaction.