NICE
NICE is a global leader in cloud-native customer experience solutions, offering the CXone platform that integrates various customer service functions and employs AI-driven technologies to enhance customer interactions across multiple industries.
Services
NICE offers a cloud-native customer experience platform known as CXone. CXone integrates multiple customer service functions across various channels, including digital and self-service options, workforce engagement management, journey orchestration and routing, agent assist, and CX analytics. The platform is designed to enhance customer interactions and satisfaction with AI-driven solutions such as Enlighten AI.
Products
NICE's product suite includes a range of solutions for digital and self-service, workforce engagement management, journey orchestration and routing, agent assist, and CX analytics. One of their key offerings is Enlighten AI, which is specifically built to improve customer interactions. These products are designed to be integrated within NICE's open cloud platform, allowing for seamless innovation and enhanced service reliability, security, and flexibility.
Industry Solutions
NICE tailors its customer experience solutions to various industries including healthcare, retail, financial services, insurance, telecommunications, travel and hospitality, government, and business process outsourcers. This targeted approach enables industries to leverage specific features and capabilities that address their unique challenges and requirements in customer service and engagement.
Recognition
NICE has been recognized as a leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service. This recognition underscores NICE's commitment to delivering high-quality, reliable, and innovative customer experience solutions through its CXone platform and other offerings. The company is supported globally by a network of certified partners, ensuring comprehensive implementation and support.