Hemant Tathod
About Hemant Tathod
Hemant Tathod serves as the Business Head at Niyo Bharat, bringing over 20 years of experience in various sectors including banking and technology. He has a strong background in sales, customer experience management, and product innovation, having previously held leadership roles at companies such as PeopleWorks and Standard Chartered Bank.
Current Role at Niyo Solutions
Hemant Tathod serves as the Business Head for Niyo Bharat at Niyo Solutions Inc. since 2021. In this role, he focuses on financial inclusion and social impact, particularly targeting the blue and grey-collared salaried segment. His leadership aims to enhance economic development through innovative financial solutions.
Previous Experience in Sales and Management
Prior to his current position, Hemant held various roles in sales and management across multiple organizations. He worked at PeopleWorks IN as Head of National Sales, Customer Delight, and Product Management from 2010 to 2017. He also served as Area Sales Manager at Standard Chartered Bank and held several positions at Barclays and Gillette, accumulating over 20 years of experience in the banking and FMCG sectors.
Educational Background and Qualifications
Hemant Tathod holds a Bachelor of Engineering (B.E.) in Electrical from Government College of Engineering Karad. He furthered his education with an MBA in Marketing from Jamnalal Bajaj Institute of Management Studies. In 2021, he completed a Post Graduate Programme in Artificial Intelligence for Leaders at The University of Texas at Austin.
Achievements in Customer Experience Management
During his tenure at Niyo Solutions, Hemant played a significant role in establishing the customer experience management function from the ground up. This initiative has successfully served over 1.6 million users in India, demonstrating his commitment to enhancing customer satisfaction and operational efficiency.
Contributions to Financial Services
Hemant has been instrumental in driving change management initiatives at Standard Chartered Bank, particularly during the financial crisis of 2009. His efforts in adjusting the preferred segment mix for unsecured business contributed to reducing losses. His focus on market penetration and product innovation continues to influence his current work at Niyo Bharat.