Mike Benham
About Mike Benham
Mike Benham is a Technical Team Lead at Node4 (Starcom) with over a decade of experience in virtualization technologies and network management. He leads a team of support staff and has a strong background in technical support and user integration.
Work at Node4
Mike Benham has served as the Technical Team Lead at Node4 (Starcom) since 2014. In this role, he provides third-line support for various client systems, including Hyper-V and VMware. His responsibilities include leading a team of six support staff, focusing on mentoring and team development. His tenure at Node4 has spanned nearly a decade, during which he has demonstrated proficiency in virtualization technologies and network management.
Previous Experience at K3 FDS
Before joining Node4, Mike worked at K3 FDS as the Technical Support Team Lead for five months in 2013. His role involved overseeing technical support operations and ensuring effective service delivery. This position contributed to his extensive experience in managing technical teams and support processes.
Background in IT Support and Management
Mike Benham has a comprehensive background in IT support and management. He worked at ThinkingSafe from 2011 to 2013, where he further developed his technical skills. Prior to that, he held various positions at Tenon, including Assistant IT Manager, Network Services, and Systems Management, from 2001 to 2011. This extensive experience has equipped him with a strong foundation in IT operations and team leadership.
Education and Expertise
Mike studied at Westgate County Secondary from 1971 to 1976 and later attended Farnborough College of Technology, where he achieved an HND in IT from 1991 to 1994. His educational background complements his expertise in managing SonicWall firewalls and Draytec routers, highlighting his capabilities in network security and management.
Achievements in User Integration and Backup Solutions
Throughout his career, Mike has implemented significant improvements in IT processes. He successfully integrated an additional 1600 users into his organization, showcasing his expertise in large-scale user integration. Additionally, he implemented a disk-based backup solution from an innovative provider, replacing the organization's previous tape-based backups, which reflects his focus on enhancing operational efficiency.