Nishay Prajapat
About Nishay Prajapat
Nishay Prajapat is a Service Desk Analyst with a background in business management and customer service. He has worked at various organizations, including Node4 Ltd and DXC Technology, and has educational qualifications from Gateway Sixth Form College and Anglia Ruskin University.
Work at Node4
Nishay Prajapat has been employed at Node4 Ltd as a Service Desk Analyst since 2019. In this role, he is responsible for providing technical support and assistance to clients, ensuring efficient resolution of issues. His position requires strong communication skills and a solid understanding of IT service management. Node4 Ltd is known for its focus on delivering high-quality IT services and solutions, which aligns with Nishay's expertise in the field.
Previous Experience in IT Support
Before joining Node4, Nishay worked at DXC Technology as a Service Desk Analyst from 2016 to 2019. His responsibilities included troubleshooting technical issues and providing customer support. Prior to that, he served as an Office Administrator at Sopra Steria from 2015 to 2016. His experience in these roles has contributed to his skills in IT support and customer service.
Education and Expertise
Nishay Prajapat studied at Anglia Ruskin University, where he earned a BA in Business Management from 2009 to 2012. He also attended Gateway Sixth Form College from 2007 to 2009, achieving a Business BTEC National qualification. Additionally, he completed a course at JBC Computer Training Ltd in 2013, enhancing his technical skills. This educational background supports his career in IT and service management.
Early Career and Customer Service
Nishay's early career included a brief position at the Department for Work and Pensions (DWP) in 2013, where he worked in customer service for one month. This experience provided him with foundational skills in customer interaction and service delivery, which have been beneficial in his subsequent roles in IT support.