Ryan Cooper
About Ryan Cooper
Ryan Cooper is an Incident & Problem Manager at Node4 Ltd, where he has worked since 2019. He has a diverse background in IT operations, having held various roles at DXC Technology and experience in media production.
Work at Node4
Ryan Cooper has been employed at Node4 Ltd as an Incident & Problem Manager since 2019. His role involves overseeing incident management processes and problem resolution strategies to enhance service delivery. Based in Derby, United Kingdom, he has contributed to the organization's operational efficiency for over five years.
Previous Experience at DXC Technology
Prior to his current role, Ryan Cooper worked at DXC Technology in various capacities. He served as an IT Operations Supervisor from 2017 to 2019, where he managed IT operations in Chesterfield. His earlier roles included Incident Management Specialist from 2015 to 2017 and Technical Escalation Manager from 2018 to 2019. He began his tenure at DXC Technology as a Data Processor from 2014 to 2015.
Freelance Work in Media Production
Ryan Cooper has experience in media production, having worked as a Freelance Videographer/Editor for Hotcourses Ltd in 2013. He also created safety videos for Tata Steel from 2013 to 2014. His freelance work reflects his background in media and film production.
Educational Background
Ryan Cooper studied at The City School, achieving 9 A-C GCSEs, including English and Maths, from 2002 to 2007. He then attended The Sheffield College, where he earned a BTEC National Diploma in Media Production with Distinction from 2007 to 2009. He completed his education at Sheffield Hallam University, obtaining a Bachelor of Arts (BA) in Film and Media Production from 2009 to 2012.
Early Career at Morrisons
Before transitioning into IT and media production, Ryan Cooper worked as a Sales Assistant at Morrisons from 2009 to 2015. This six-year experience in retail provided him with foundational customer service skills.