Shaun M.
About Shaun M.
Shaun M. is a Collaboration Support Analyst with extensive experience in IT support roles across various companies in the United Kingdom. He has worked at Node4 Ltd, Access Group, PAREXEL, and Hartlepool Sixth Form College, accumulating over a decade of experience in the field.
Current Role at Node4
Shaun M. serves as a Collaboration Support Analyst at Node4 Ltd, a position he has held since 2018. In this role, he focuses on providing technical support and solutions to enhance collaboration tools and systems within the organization. His expertise contributes to improving the user experience for clients and internal teams. Node4 Ltd is based in Derby, United Kingdom, where Shaun continues to develop his skills in collaboration technologies.
Previous Experience at Node4 Ltd
Prior to his current role, Shaun M. worked at Node4 Ltd as a Support Analyst from 2017 to 2018. During this year, he was responsible for addressing technical issues and providing support to users. His experience in this position laid the groundwork for his subsequent role as Collaboration Support Analyst, allowing him to build on his knowledge of Node4's systems and customer needs.
Background in IT Support
Shaun M. has a diverse background in IT support roles across various organizations. He began his career as a Student IT Support Technician at Hartlepool Sixth Form College from 2010 to 2011. He then transitioned to PAREXEL, where he worked as a Support Desk Assistant from 2013 to 2014. Following this, he served as a Support Engineer at Access Group from 2015 to 2016. These experiences provided him with a solid foundation in technical support and customer service.
Professional Development Timeline
Shaun M.'s professional development in the IT support field spans over a decade. He has held various positions that contributed to his growth, including roles at Hartlepool Sixth Form College, PAREXEL, Access Group, and Node4 Ltd. His career trajectory reflects a commitment to enhancing his technical skills and supporting users effectively in different environments.