Heather Lanham
About Heather Lanham
Heather Lanham is a Manager of Customer Success at NoRedInk, with a background in educational leadership and customer service. She has held various roles in educational technology and training, including positions at Promethean and the Polk County School Board.
Current Role at NoRedInk
Heather Lanham serves as the Manager of Customer Success at NoRedInk, a position she has held since 2022. In this role, she oversees customer success initiatives and strategies, ensuring that clients receive optimal support and engagement. Her experience in customer success management is integral to her current responsibilities.
Previous Experience at NoRedInk
Heather previously worked at NoRedInk as a Customer Success Manager from 2018 to 2022. During her tenure, she contributed to enhancing customer relationships and improving service delivery. Additionally, she served as Team Lead for Customer Success from 2020 to 2021, where she guided a team in achieving customer satisfaction goals.
Experience at Promethean
Heather Lanham held multiple roles at Promethean, including Implementation Consultant, Curriculum Development Manager, and Strategic Accounts & Conversion Service Manager from 2015 to 2018. Her responsibilities included developing educational resources and managing client accounts, which contributed to her expertise in educational technology.
Educational Background
Heather holds a Master’s Degree in Educational Leadership and Administration from Saint Leo University, earned between 2009 and 2011. She also completed a Bachelor’s Degree in Social Science Education at the University of Central Florida from 2004 to 2006, and an Associate’s Degree in Social Science Education from Valencia College from 2001 to 2004. Her educational background supports her roles in customer success and educational resource management.
Teaching Experience at Polk County School Board
Heather worked at the Polk County School Board in various capacities, including as a Teacher Resource Specialist Trainer from 2014 to 2015 and as Department Head of the STEAM Academy from 2010 to 2014. These roles involved training educators and leading curriculum initiatives, enhancing her skills in educational leadership.