Raymond Lam
About Raymond Lam
Raymond Lam is a Technical Account Manager with extensive experience in technical support for high-profile events. He specializes in webcasting and event management, focusing on enhancing client experiences and managing relationships with senior stakeholders.
Work at Notified
Raymond Lam currently serves as a Technical Account Manager at Notified, a role he has held since 2022. In this position, he provides technical support for high-profile events, ensuring seamless execution and client satisfaction. His expertise lies in delivering onsite support for webcasting and event management, which enhances client experiences during significant functions. Prior to this role, he worked as a Service Manager - Streaming at Notified from 2020 to 2022, further developing his skills in technical support and client engagement.
Previous Experience in Technical Support
Before joining Notified, Raymond Lam worked at West Unified Communications Services as an Events Consultant/Event Support Specialist from 2015 to 2020. In this capacity, he facilitated technical support for various events, contributing to the overall success of client engagements. His earlier experience includes a position as a Technical Support Specialist at Schneider Electric from 2012 to 2015, where he further honed his technical skills and stakeholder management abilities.
Education and Expertise
Raymond Lam earned a Bachelor of Engineering (B.Eng.) degree in Mechatronics, Robotics, and Automation Engineering from the University of Sydney. His studies spanned from 2006 to 2010, providing him with a solid foundation in engineering principles and technical problem-solving. This educational background supports his current role in technical account management, where he applies his knowledge to enhance client experiences and manage stakeholder relationships effectively.
Stakeholder Management Skills
Raymond Lam has a strong focus on stakeholder management, particularly with Director and C-Level stakeholders. His ability to engage with high-level clients contributes to significant intra-company client growth. This skill set is essential in his current role at Notified, where maintaining strong relationships with key stakeholders is crucial for the success of technical support initiatives and overall client satisfaction.