Lauren Norton Hill
About Lauren Norton Hill
Lauren Norton Hill is the New Partner Onboarding Manager at notonthehighstreet, where she has worked since 2021. She has extensive experience in sales and customer service roles, with a focus on optimizing partner onboarding processes and enhancing mobile storefronts.
Work at notonthehighstreet
Lauren Norton Hill has been employed at notonthehighstreet in various roles since 2014. She started as a Customer Service Agent, where she worked for two years. Subsequently, she served as a Senior Product Executive from 2016 to 2019. In 2019, she transitioned to the position of New Business Executive, holding this role until 2021. Currently, she is the New Partner Onboarding Manager, a position she has held since 2021. In her current role, she focuses on onboarding new partners and enhancing their experience on the platform.
Education and Expertise
Lauren studied at Highdown School and Sixth Form Centre, where she completed A Levels in Photography, Psychology, and History in 2008. This educational background has contributed to her expertise in visual communication and understanding consumer behavior. Her professional experience in various roles within the photography and retail sectors has further developed her skills in customer service, product management, and partner relations.
Background
Before joining notonthehighstreet, Lauren worked at Jessops Europe Limited as a Team Leader from 2010 to 2012. She then transitioned to Snappy Snaps Franchises Ltd. as a Sales & Photo Lab Assistant from 2013 to 2014. These roles provided her with foundational experience in customer interaction and sales, which she later applied in her positions at notonthehighstreet.
Achievements
In her role as New Partner Onboarding Manager, Lauren provides comprehensive support for campaign product selection and ensures policy compliance for new partners. She engages in cold sourcing of new partners through various channels, including social media and trade shows. Additionally, she plays a key role in data reporting on trade performance and organic engagement, contributing to process improvements and efficiency in the onboarding process.