Navneet B.
About Navneet B.
Navneet B. is a Customer Service Assistant with extensive experience in training new staff and resolving complex customer issues. He has a background in various roles across multiple organizations, including a strong educational foundation from Brunel University London.
Current Role at notonthehighstreet
Navneet B. serves as a Customer Service Assistant at notonthehighstreet, a position held since 2019. In this role, Navneet is responsible for training new staff, conducting induction training, and addressing their queries. Navneet also provides detailed solutions for complex customer cases, demonstrating strong problem-solving skills. Additionally, Navneet acts as an intermediary between various departments, including the seller team, partner team, and finance team, to effectively resolve customer issues.
Previous Work Experience
Navneet B. has a diverse work history that includes several roles in different organizations. In 2017, Navneet worked as a Medical Project Executive at System Analytic for two months. The following year, Navneet served as a Graduate PR Consultant at Syneos Health for one month. Navneet also held positions at Brunel University London, including Open Day Assistant and Graduation Events Assistant in 2016 and 2017, respectively. In 2019, Navneet worked as a Client Insight Manager at The Customer Relationship Consultancy for four months.
Education and Qualifications
Navneet B. studied at Brunel University London, where a Bachelor of Science degree was achieved from 2014 to 2017. Prior to this, Navneet completed GCSEs at Greenford High School from 2007 to 2012 and pursued A-levels at Greenford High School Sixth Form from 2012 to 2014. This educational background provides a foundation for Navneet's professional roles in customer service and project management.
Skills in Customer Service
Navneet B. possesses extensive experience in managing customer complaint processes across various communication platforms, including phone, email, and social media. This skill set is complemented by the ability to provide detailed solutions to complex customer cases. Navneet's contributions have played a key role in exceeding previous year's sales figures during busy periods, reflecting a commitment to meeting company goals.