Suzie Wright
About Suzie Wright
Suzie Wright is a Junior Customer Service Planning & Improvements Manager with a strong background in customer service and a focus on planning and improvements. She has held various roles at notonthehighstreet and has previous experience at Oxford Brookes University.
Work at notonthehighstreet
Suzie Wright has held multiple roles at notonthehighstreet since 2017. She began as a Customer Service Associate, where she worked for 10 months. Following this, she served as a Senior Customer Service Associate and QA Coach for 11 months, contributing to customer service quality assurance. In 2019, she transitioned to the role of Planning & Improvements Coordinator for one year. Since 2020, she has been working as the Junior Customer Service Planning & Improvements Manager, focusing on developing customer service strategies and improvements.
Education and Expertise
Suzie Wright studied at Oxford Brookes University, where she earned a Bachelor of Arts in English with Upper Second-Class Honours from 2013 to 2016. She continued her education at the same institution, completing a Master of Arts in English Literature from 2016 to 2017. Her academic background supports her expertise in customer service quality assurance, particularly during her time as a QA Coach at notonthehighstreet.
Background
Suzie Wright has a diverse work history, primarily centered around customer service roles. She worked at Oxford Brookes University in various capacities, including Library Assistant, Open Day Event Assistant, Postgraduate Student Ambassador, and Enrolment Assistant from 2014 to 2017. Prior to her tenure at Oxford Brookes, she was a Customer Assistant at Marks and Spencer from 2013 to 2016 and a Team Member and Events Assistant at Young & Co Brewery, PLC from 2011 to 2013.
Achievements
During her career, Suzie Wright has demonstrated a trajectory of growth in customer service roles, particularly at notonthehighstreet. She has contributed to the development of customer service strategies, focusing on planning and improvements. Her experience as a QA Coach highlights her commitment to maintaining high standards in customer service quality.
Interests and Hobbies
Suzie Wright has a creative side, as indicated by her enjoyment of crochet. She has an interest in handmade and personalized items, which aligns with the unique gifts offered by notonthehighstreet. Additionally, her potential background or interest in textiles or fashion is reflected in the variety of clothing and accessory options available on the site.