NRC Health
NRC Health offers a comprehensive Human Understanding Program to help healthcare organizations capture and act on patient needs, aiming to improve care, enhance performance, and drive growth.
Services
NRC Health offers a comprehensive Human Understanding Program designed to help healthcare organizations with various capabilities including Experience, Marketing, Institutes, Reputation, and Workforce. These services aim to improve care, enhance performance, and catalyze growth within the healthcare sector. Specific tools within this program include MyView, which integrates patient experience data directly into electronic health records (EHRs), and Market Insights, a consumer perception study that tracks brand performance and consumer behaviors across the United States.
Human Understanding Program
The Human Understanding Program is the cornerstone of NRC Health's offerings. It aims to capture and act on what matters most to patients, thereby improving care and enhancing the performance of healthcare organizations. The program includes several capabilities: Experience, Marketing, Institutes, Reputation, and Workforce. Notable features include Market Insights, which collects data from 300,000 consumers across 300 markets in the U.S., and MyView, which integrates patient data into EHRs for personalized care.
Experience Capabilities
NRC Health’s Experience capabilities focus on capturing patient feedback before, during, after, and beyond clinical encounters. These tools enable healthcare teams to provide personalized care and timely follow-up, which includes the MyView system for integrating experience data into EHRs. The Safety, Clinical, and Service Alert Management feature captures real-time personal experiences to impact process improvements and service recovery efforts. Additional tools like the Compliment Sharing tool allow scalable sharing of patient appreciation with frontline care providers.
Market Insights
NRC Health’s Market Insights is a comprehensive healthcare consumer perception study that tracks brand performance and consumer behaviors across the U.S. Collecting data from 300,000 consumer voices annually and covering over 300 U.S. markets, Market Insights provides valuable data for healthcare organizations. This information aids in strategic planning and operational decisions, ensuring that care providers can align their services with consumer expectations.
Workforce Capabilities
The Workforce capabilities offered by NRC Health include tools for assessing workforce engagement, reducing staff turnover, and facilitating culture change within healthcare organizations. Specialized surveys, such as the annual engagement survey and the Pulse Continuous Survey, help organizations understand the specific drivers of workforce engagement and professional needs. These tools are crucial for guiding cultural transformation and improving staff retention.