Annika Seufer Wasserthal
About Annika Seufer Wasserthal
Annika Seufer Wasserthal is a Training Manager specializing in Guest Experience at COSI Group in Berlin, Germany. She has a diverse background in hospitality management, having held various roles in restaurants and customer support across Austria and Germany.
Current Role at COSI Group
Annika Seufer Wasserthal currently serves as the Training Manager for Guest Experience at COSI Group, a position she has held since 2021. In this role, she focuses on enhancing guest satisfaction by developing training programs and processes that align with the company's objectives. She collaborates with various departments to create a cohesive approach to guest services and ensures that new employees are effectively introduced to the company's products and services.
Previous Experience in Hospitality
Annika has extensive experience in the hospitality industry. She worked as an Assistant Restaurant Manager at Schloss Prielau Hotel und Restaurants for 10 months in 2010-2011. Following this, she held the position of Restaurant Manager at Charles & Franks for 7 months in 2013-2014. Additionally, she was an Assistant Restaurant Manager at Fortino from 2011 to 2012 and at Victor's Fine Dining by Christian Bau from 2008 to 2010. Her roles have consistently involved managing restaurant operations and enhancing customer service.
Customer Support and Guest Experience Roles
Annika has also worked in customer support and guest experience roles. She was a Customer Support Representative at Zizoo for 3 months in 2020 and served as a Senior Guest Experience Agent at COSI Group for 11 months in 2020-2021. Furthermore, she worked as a Hotel Service Specialist at Booking.com for 4 years from 2014 to 2018. These positions have contributed to her understanding of guest needs and expectations.
Educational Background in Tourism Management
Annika studied Management, Tourism, and Travel Services at ILS Fernstudium, where she achieved a qualification in Tourism Management from 2015 to 2016. Prior to that, she completed her training as a Hotelfachfrau at Louise-Schroeder-Schule Wiesbaden from 2004 to 2007. This educational background has provided her with a solid foundation in hospitality management and customer service.