Giada Schinina'
About Giada Schinina'
Giada Schinina is a Guest Experience Specialist at numa, where she has worked since 2021. She holds a Bachelor's Degree in Foreign Languages and Literature and has experience in customer service and office assistance across various companies in Europe.
Work at Numa
Giada Schinina' has been employed at numa, previously known as COSI, as a Guest Experience Specialist since 2021. In this role, she focuses on enhancing the overall guest experience, ensuring that visitors receive high-quality service. Her tenure at numa has lasted for three years, during which she has contributed to the company's commitment to customer satisfaction.
Education and Expertise
Giada Schinina' holds a Bachelor's Degree in Foreign Languages and Literature from the University of Studies of Milan, which she completed from 2013 to 2018. She furthered her education by studying German and Spanish philology at the Universidad de Sevilla, where she participated in the Erasmus program for one year from 2014 to 2015. Additionally, she obtained a Master in Fashion & Design from Società Umanitaria, completing her studies in 2021.
Background
Before joining numa, Giada Schinina' gained diverse experience in customer service roles. She worked as a Customer Service Representative at Teleperformance in Lisbon from 2020 to 2021. Prior to that, she served as a Customer Advisor at Webhelp in Lisbon for one year, from 2018 to 2019. Her career began as an Office Assistant at Akinda sagl in the Canton of Ticino, Switzerland, where she worked for six months in 2017.
Professional Experience
Giada Schinina' has accumulated significant experience in customer service and office administration. Her role as a Customer Service Representative at Teleperformance involved direct interaction with clients, addressing inquiries and resolving issues. At Webhelp, she continued to develop her customer advisory skills. Her early experience as an Office Assistant at Akinda sagl provided her with foundational administrative skills that have supported her subsequent roles.