Lorena Sanchez
About Lorena Sanchez
Lorena Sanchez is a Quality Manager specializing in guest experience at numa, where she has worked since 2020. With a background in architecture and international experience in hospitality, she combines her skills in design and guest services.
Work at Numa
Lorena Sanchez has been employed at numa, previously known as COSI, since 2020. In her role as Quality Manager (Guest Experience), she focuses on enhancing guest satisfaction and ensuring high standards of service. Her tenure at numa spans four years, during which she has contributed to the company's commitment to providing exceptional hospitality experiences.
Education and Expertise
Lorena Sanchez holds a Bachelor of Architecture (B.Arch.) from Universidad Iberoamericana Torreon, where she studied from 2009 to 2014. She furthered her education by obtaining a Master of International Business Management from Berlin Professional School – HWR Berlin, completing her studies from 2018 to 2019. Additionally, she participated in an Architecture Exchange program at Universität Liechtenstein from 2012 to 2013. This educational background equips her with a diverse skill set in both architecture and business management.
Background
Lorena Sanchez has a varied professional background that includes experience in both architecture and hospitality. She began her career as an architect, working at Felix Blanco Diseño y Arquitectura in Mexico City from 2016 to 2018. She later transitioned to the hospitality sector, where she has held various roles, including Front Desk Office Assistant at Feetup Hostels Group in Spain and Jr. Manager-Barista at HOLY FLAT! in Germany. This diverse experience has contributed to her current role in quality management.
Achievements
Throughout her career, Lorena Sanchez has demonstrated a successful transition from architecture to hospitality management. Her experience in architectural design and guest experience management showcases her ability to adapt and thrive in different environments. She has worked in multiple countries, including Mexico, Spain, and Germany, which enhances her understanding of diverse guest needs and expectations.