Monica Carta
About Monica Carta
Monica Carta is a Guest Experience Agent with a background in hospitality and administrative roles across various international settings. She emphasizes team motivation, relationship building, and personal growth in her career.
Current Role at Numa
Monica Carta serves as a Guest Experience Agent at numa, a position she has held since 2022. In this role, she focuses on enhancing guest satisfaction and ensuring a positive experience for all visitors. Working remotely from Sardinia, she contributes to the company's mission of transforming the hospitality industry. Monica values the strong culture of feedback and transparency at numa, which aligns with her professional ethos.
Previous Work Experience
Monica has a diverse background in the hospitality and real estate sectors. She began her career in 2008 as a Receptionist and Event Hostess at THotel Cagliari. From 2010 to 2012, she worked as a Real Estate Sales Consultant at Gabetti Property Solutions in Provincia di Cagliari. Her experience expanded internationally when she worked at Universitätsklinik Balgrist in Zürich, Switzerland, from 2015 to 2021, where she held various roles including Administrative Employee, Office Manager, and Guest Relations Manager.
Education and Qualifications
Monica holds a High School Diploma from High School 'Primo Levi', where she studied Technical Sales and Tourism. She furthered her education with a Management Degree in Executive Assistance and Office Management from AKAD, completed in 2019. In 2020, she studied Innovation Management at The Hong Kong Polytechnic University and also completed a course in Integrated Marketing Communications at IE Business School. Additionally, she achieved a certificate in International Leadership and Organizational Behavior from SDA Bocconi.
Professional Skills and Interests
Monica possesses a strong sense of responsibility and enjoys motivating teams while building honest and loyal relationships. She has a keen interest in learning and facing challenges, which drives her professional development. Her empathetic and proactive nature allows her to connect effectively with colleagues and guests alike. Monica sees high chances for career growth within her current role and values the work-life balance it provides.
Career Journey and International Experience
Monica has spent nine years working in various international roles in Switzerland before returning to Sardinia in June 2021. Her experiences in different cultural environments have enriched her understanding of the hospitality industry. She has expressed a desire to contribute meaningfully to the hospitality sector, aiming to change traditional practices and enhance guest experiences.