Raphael Grüner
About Raphael Grüner
Raphael Grüner is a Guest Experience Working Student at numa, where he has been employed since 2022. He holds a Bachelor's degree in International Hotel Management from SRH Dresden and has completed an apprenticeship as a Hotelfachmann, demonstrating strong communication skills and a commitment to guest satisfaction.
Current Role at Numa
Raphael Grüner has been employed as a Guest Experience Working Student at Numa since 2022. In this remote position, he focuses on enhancing guest satisfaction and delivering exceptional service. His role involves direct interaction with guests, where he applies his knowledge and skills to create positive experiences. Raphael's commitment to going the extra mile for guests is a key aspect of his work at Numa.
Education and Qualifications
Raphael Grüner studied at Berufskolleg Meschede, where he completed his Ausbildung in Hotelfachmann from 2018 to 2021. He further pursued a Bachelor’s degree in International Hotel Management at SRH Dresden, which he is expected to complete in 2025. Additionally, he achieved his Abitur at Geschwister-Scholl-Gymnasium. His educational background equips him with both theoretical knowledge and practical skills relevant to the hospitality industry.
Professional Experience in Hospitality
Before joining Numa, Raphael worked as a Hotelfachmann at Gasthof zur Post in Winterberg, Nordrhein-Westfalen, from 2018 to 2021. During this apprenticeship, he gained hands-on experience in various aspects of hotel management, including human resources management and customer service. This experience allowed him to develop strong soft skills in a familiar environment, preparing him for his current role.
Skills and Strengths
Raphael Grüner possesses a range of skills that enhance his effectiveness in the hospitality sector. He demonstrates flexibility and multilingualism, which allows him to communicate effectively with diverse guests. His strong communication skills and high willingness to learn contribute to his ability to handle stress and support sensitive customers. These strengths are essential for providing quality guest experiences.