Rieke Bengen
About Rieke Bengen
Rieke Bengen is a Senior Guest Experience Agent with extensive experience in complaint management and guest communication. She holds a Bachelor of Business Administration from NHL Stenden and has worked in various roles within the hospitality industry, focusing on enhancing guest experiences in the DACH regions.
Work at Numa
Currently, Rieke Bengen serves as a Senior Guest Experience Agent at numa, previously known as COSI, in Berlin, Deutschland. In this role, she manages shift operations specifically for the DACH regions, ensuring smooth and efficient guest experiences. Rieke oversees guest communication management, maintaining clear and consistent messaging. She is also responsible for onboarding Junior Guest Experience Agents, preparing them for their roles. Rieke has been with numa since 2021 and has played a significant role in improving internal procedures and templates to enhance operational efficiency.
Education and Expertise
Rieke Bengen studied at NHL Stenden, where she achieved a Bachelor of Business Administration (BBA) in International Hospitality Management from 2016 to 2020. Additionally, she completed a Minor in International Branding at the same institution in 2018, which lasted for 11 months. Rieke further expanded her education by studying at Stenden University Bali, where she earned a Minor in Spa Business Strategy from 2018 to 2019. This diverse educational background equips her with a strong foundation in hospitality and business management.
Background
Before her current position at numa, Rieke Bengen worked as a Junior Guest Experience Agent at the same company for six months in 2021. She also served as an Operations Manager at Hotel Strandburg for six months in 2019. Her experience in these roles has contributed to her expertise in guest experience management and operational oversight, particularly in the hospitality sector.
Achievements
In her role as Senior Guest Experience Agent, Rieke Bengen plays a key role in quality control, focusing on maintaining high standards in guest services. She actively contributes to improving internal procedures and templates, which enhances operational efficiency within the organization. Her responsibilities also include addressing and resolving guest issues effectively, demonstrating her commitment to guest satisfaction.