Dennica Kostova
About Dennica Kostova
Dennica Kostova is a Chargeback Specialist currently working at Nuvei and Processing.com in Bulgaria. She has extensive experience in risk management and consumer lending, complemented by a strong educational background in marketing and international business.
Work at Nuvei
Dennica Kostova has been employed at Nuvei as a Chargeback Specialist since 2021. In this role, she focuses on managing chargeback processes, ensuring compliance with industry standards, and mitigating risks associated with payment processing. Her expertise contributes to the efficiency and effectiveness of the chargeback management system within the organization.
Current Role at Processing.com
Since 2016, Dennica Kostova has worked at Processing.com as a Chargeback Expert in the Risk Department for Payment Service Providers (PSP). Her responsibilities include analyzing chargeback cases, developing strategies to reduce chargeback rates, and collaborating with various stakeholders to enhance risk management practices. She has accumulated significant experience in this role over the past eight years.
Experience at Raiffeisen Bank - Bulgaria
Dennica Kostova has been with Raiffeisen Bank - Bulgaria since 2008, serving as a Specialist in Consumer and Mortgage Lending. In this position, she assists clients with loan applications, evaluates creditworthiness, and provides guidance on mortgage products. Her long tenure at the bank has equipped her with extensive knowledge of the lending process and customer service.
Education and Expertise
Dennica Kostova holds a Bachelor of Marketing from MT&M College - Sofia, where she studied from 2006 to 2012. She furthered her education by obtaining a Master of International Business from D. A. Tsenov Academy of Economics, completing her studies from 2012 to 2014. Additionally, she completed her high school education at 23 School 'Frederic Joliot-Curie' and attended primary school at 133 School 'Alexander Sergeevich Pushkin.'