Therese Uwamaliya
About Therese Uwamaliya
Therese Uwamaliya is a Technical Support Specialist with a Bachelor of Applied Science in Computer Science from the National University of Rwanda. She has extensive experience in technical support and customer service, having worked in both Canada and Rwanda.
Work at Nuvei
Therese Uwamaliya has been employed at Nuvei as a Technical Support Specialist since 2018. In this role, she is responsible for providing technical assistance and support to clients, ensuring that their issues are resolved efficiently. Her position in Montreal, Quebec, Canada, allows her to leverage her extensive experience in the telecommunications industry to enhance customer satisfaction and team performance.
Education and Expertise
Therese Uwamaliya earned a Bachelor of Applied Science (BASc) in Computer Science from the National University of Rwanda, completing her studies from 2010 to 2013. Her educational background provides her with a solid foundation in technical concepts. She possesses expertise in Microsoft Excel and Microsoft Word, which are essential tools for managing and documenting technical support processes effectively.
Background
Therese Uwamaliya has a diverse professional background, having worked in both Canadian and Rwandan markets. Before joining Nuvei, she worked at Xplornet Communications as a Technical Support Specialist from 2017 to 2020 in Fredericton, New Brunswick, Canada. Additionally, she served as a Customer Service Representative at ATELKA from 2015 to 2017 in Kigali, Rwanda. This varied experience contributes to her understanding of customer service and technical support.
Achievements
Throughout her career, Therese Uwamaliya has demonstrated leadership skills that contribute to team efficiency and customer satisfaction. Her strong background in the telecommunications industry enhances her ability to provide effective technical support. Her experience across different roles and markets has equipped her with a unique perspective on customer needs and service delivery.