Nicole (Nikki) Anderson
About Nicole (Nikki) Anderson
Nicole (Nikki) Anderson serves as the Director of Operations - System Support at NWEA, where she has worked since 2022. She has extensive experience in operations management and systems analysis, having previously held various roles at Questar Assessment Inc. for over six years.
Current Role at NWEA
Nicole Anderson serves as the Director of Operations - System Support at NWEA, a role she has held since 2022. In this position, she is responsible for overseeing system support operations and ensuring efficient processes within the organization. Her work focuses on creating a collaborative work environment that emphasizes accountability among team members. Anderson's leadership contributes to the overall effectiveness of operations at NWEA, located in Apple Valley, Minnesota.
Previous Experience at Questar Assessment Inc.
Prior to her current role, Anderson worked at Questar Assessment Inc. for several years in various capacities. She began as a Senior Systems Analyst in 2017, followed by positions as Operations Supervisor from 2010 to 2016, and Operations Manager - System Support from 2017 to 2023. Throughout her tenure, she developed skills in managing operations, interfacing with vendors, and ensuring compliance with standards. Her experience at Questar Assessment Inc. provided her with a strong foundation in operational management.
Background in Verification at Verified Credentials, Inc.
Anderson's career includes a role as Verification Specialist II at Verified Credentials, Inc. from 2006 to 2008. In this position, she was responsible for conducting verification processes and ensuring the accuracy of information. This early experience contributed to her understanding of operational processes and compliance, which she later applied in her roles at Questar Assessment Inc. and NWEA.
Operational Management Skills
Anderson possesses a range of operational management skills that are critical to her roles. She manages and drives business opportunities, including the Request for Proposal (RFP) process and capital expenditures. Additionally, she develops and monitors training requirements for temporary staff, ensuring that tasks are completed on schedule and meet quality standards. Her ability to interface directly with vendors allows her to address errors effectively and negotiate solutions.
Commitment to Process Improvement
Anderson is dedicated to evaluating information and program requests to ensure compliance with established standards. She utilizes client requests and departmental information to identify necessary process revisions. This commitment to continuous improvement enhances operational efficiency and aligns with organizational goals.