Ania Mc Laughlin
About Ania Mc Laughlin
Ania McLaughlin serves as the Global Head of Client Experience at OANDA, a position she has held since 2021. She has extensive experience in the financial services sector, having worked in various roles at institutions such as Brown Brothers Harriman and UBS.
Current Role at OANDA
Ania Mc Laughlin serves as the Global Head of Client Experience at OANDA, a position she has held since 2021. Based in Cracow, Małopolskie, Poland, she focuses on enhancing client interactions and ensuring a high standard of service delivery. Her role involves strategizing and implementing initiatives that improve client satisfaction and engagement within the organization.
Previous Experience at Brown Brothers Harriman
Prior to her current role, Ania Mc Laughlin worked at Brown Brothers Harriman in various capacities. She served as Vice President Transfer Agency IOB/IOM Senior Manager and Assistant Department Head for six months in 2021. Additionally, she held the position of Assistant Vice President Risk Manager from 2017 to 2020 and Assistant Vice President Transfer Agency IOB/IOM Senior Manager for nine months in 2020 to 2021.
Career Background at UBS
Ania Mc Laughlin has extensive experience at UBS, where she worked from 2014 to 2016. Her roles included Integrated Middle Office Team Leader and Risk Control Data Integrity Team Leader. She also served as Manager of Regulatory Reporting Quality Assurance for nine months in 2016 to 2017. These positions contributed to her expertise in financial services and operational management.
Educational Qualifications
Ania Mc Laughlin holds a Bachelor of Arts degree in Teaching English as a Second Language and British Literature from Uniwersytet Marii Curie-Skłodowskiej w Lublinie, which she completed from 2000 to 2003. She also earned a Master's degree in Management and Business Consulting from Uniwersytet Jagielloński w Krakowie, studying from 2011 to 2013. Her educational background supports her professional roles in client experience and management.
Early Career at City of Roseville
Ania Mc Laughlin began her career at the City of Roseville, where she worked as Utility Billing and Licensing Supervisor from 2006 to 2011. This role provided her with foundational experience in customer service and operational oversight, which she has built upon in her subsequent positions in the financial sector.