Artur Balanov
About Artur Balanov
Artur Balanov is a Business Operations Specialist at OANDA, where he has worked since 2023. He has a diverse background in business operations and customer support, with previous roles at Shell and Uber, and holds multiple degrees in Business Administration and Philology.
Work at OANDA
Artur Balanov has been employed at OANDA as a Business Operations Specialist since 2023, contributing to the company for one year in the Krakow Metropolitan Area. His role involves supporting FIX and REST API onboarding and troubleshooting on Ubuntu systems. He also updates webpages using a Linux machine and engages in global incident management, coordinating incident responses from discovery to resolution. Prior to his current position, he worked as a Junior Business Operations Specialist at OANDA for eight months in 2022.
Previous Experience at Shell
Before joining OANDA, Artur Balanov worked at Shell as a Customer Operations Specialist and Business Operations Specialist from 2018 to 2022. During his four years at Shell in the Kraków Area, he developed skills in client impact assessments and platform configuration. His responsibilities included utilizing various tools and platforms to enhance operational efficiency.
Career at Uber
Artur Balanov held multiple roles at Uber in the Kraków Area between 2016 and 2018. He started as a Community Support Representative, providing assistance in Russian, Ukrainian, and English. He later served as a CSR Mentor and Trainer, and worked as an Account Security and Risk Specialist for a brief period. His experience at Uber included real-time workforce analysis as a Workforce Real-time Analyst.
Education and Expertise
Artur Balanov holds a Bachelor's degree in Philology (Translations) from the Center of Foreign Business Language, which he completed from 2011 to 2014. He also earned a Master's degree in Business Administration and Management from Kyiv National University of Trade and Economics, studying from 2010 to 2016. Additionally, he obtained a Master's degree in International Relations and Cultural Diplomacy from Krakowska Akademia im. Andrzeja Frycza-Modrzewskiego, completing his studies from 2015 to 2017.
Technical Skills and Tools
Artur Balanov possesses a range of technical skills relevant to his role in business operations. He utilizes Python scripts for various projects, including bulk account changes and mass closures. His expertise extends to performing change assessments and platform configuration using tools such as RAVEN, GITHUB, and BITBUCKET. He is proficient in creating reports using Excel, ORACLE SQL, and Domo cards visualization, and he configures market holidays and updates web pages using HTML editor and Kingfisher.